October 2018 Workshop:

Training Principles for Specialty Coffee Professionals

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This two day workshop is designed for coffee professionals seeking to improve their training skills in the coffee workplace. As coffee quality becomes increasingly important in specialty coffee service, training becomes a critical component of a company’s long term success. This course is designed to improve instructors’ content, delivery, and tracking of a trainee’s performance. The workshop will benefit any coffee professional seeking to learn or hone their training communication skills.

Over the two day workshop, students will learn to:

Describe characteristics of adult learners
Identify Learning Objectives and describe their purpose
Explain a trainer’s three primary roles before, during and after class delivery
Practice 6 key training skills
Administer training tracking, measure barista performance, and communicate training information

Students will also receive a complimentary copy of “Training Principles for Specialty Coffee Professionals” by Anne Nylander.

Anne F. Nylander will lead the workshop. Anne began creating coffee training content in 2008 and is one of the principle architects of the Specialty Coffee Association of America’s Barista Certificate program. In addition she managed the content and delivery of training for 150 employees at the Starbucks Reserve Roastery and Tasting room from 2014-2016. Since her departure from Starbucks in 2016, Anne develops or provides training for clients around the world. She is based in Seattle, WA.

Event Agenda: 

Day 1
Start: 9am

Introductions & Housekeeping
Introduce overview of 2-day goals. 
Break: 10:30am - (5 Minute break)
Characteristics of Adult Learners
Reviewing Learning Goals and Outcomes
Lunch: 12:30pm - 1:30pm Lunch will be provided. 
Training Roles
Practice Training assignment for Instructors
Break: 2:15pm - (5 Minute break)
Training Skills
        Time management  
Personal Presentation
        Active Listening
Break: 3:30 pm - (5 Minute break)
Training Skills (contd)
    Handling Common Challenging Behaviors
Questioning and Checking for Learning
        Fostering participation and engagement
Conclusion, Wrap up, Q & A
5pm End

Start: 9am

Introduction, review Day 1, Q & A
Tracking trainings
Break: 10:45 am - (5 Minute break)
Measuring Performance
Final Q & A before Practice Trainings
Lunch 12pm - 1pm Lunch will be provided. 
Practice Trainings - Planning TIme
Practice Trainings - Delivery and feedback
Break: 2:15pm - (5 Minute break)
Practice Trainings contd - Delivery and feedback
Break: 3:30 pm - (5 Minute break)
    Practice Trainings contd - Delivery and feedback
Conclusion, Wrap up, Q & A
5pm end

Event Dates

October 26th & 27th 2018, 9am-5pm

Event location

Buckman Coffee Factory

1105 Southeast Main Street
Portland, Or 97214


Early Bird Registration: $295 (ends 9/27)

Regular Registration: $345


Email info@annefnylander.com with any additional questions.